Showing posts with label books. Show all posts
Showing posts with label books. Show all posts

Saturday, December 29, 2018

10 Books that Have Helped - Part 1/3 of Organizing a Military Dental Clinic

Organizing a Military Dental Clinic - 3 part series

This is part 1 of a 3 part blog series called "Organizing a Military Dental Clinic"

I'm going to talk about what I've learned from running logistics at 2 bases over the last several years, and hopefully it will help some military (and even civilian) dental clinics! I was fortunate enough to be part of some awesome teams that have won MAJCOM and Air Force level awards, but those victories were a testament to the systems and habits we created, not the will of the people in the clinics. I don't claim to have all the answers, but I have tried a lot of different things and I'm a relentless experimenter so hopefully these posts can help spark some new ideas for you and your clinic.

Ordinary people can do extraordinary things with the right habits and systems. 

You don't need "superstars"; leaning on them may work in the moment, but things will crash when they are gone.

Let me say that one more time: this is not about the PEOPLE, it's about the SYSTEMS and HABITS you create and enforce over time.

There is a basic level of competency required, obviously, but I'm betting that most of the things your clinic does could be simplified significantly, making everyones job and life much more enjoyable.

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10 Books that Have Helped- Part 1/3 of Organizing a Military Dental Clinic

Books are the #1 way I've learned (with podcasts coming in at a close #2) what you're about to read in this 3 part blog series. Obviously, the knowledge must be applied, but I firmly believe that you can only imagine combinations of that which is already in your mind, and the best way to add new things to your mind is to digest knowledge from the great thinkers via books and podcasts.

Here's my list of 10 books, in no particular order, that can help you become a better thinker when it comes to organizing your clinic.

1. The Power of Habit - Charles Duhigg

A modern classic on "how" to think about what we do every day. We are our habits. Instead of trying to change people, change the structure and incentives to drive them to the result they want. We aren't trying to change people, we are changing their habits. This is not a "quick fix" book, but it can lead to permanently new habits, which is the ultimate goal.

2. Extreme Ownership - Jocko Willink

Stop blaming other people for failings that happen on your watch. If you're in charge, own it. This extends to your personal life as well, but is relevant here for your work, too. Discipline = Freedom. 

3. The Goal - Eliyahu Goldratt

This is a business book disguised as a novel (or maybe the other way around). It's a fun read that makes you think about how you can pull what you're learning into some real life actions for your business or clinic. This book gave me an actual idea for our supply chain at my first base that we ended up implementing and utilizing. For that reason, it had to make the list.

4. The E-Myth Revisited - Michael Gerber

I wish this was mandatory reading for all Air Force officers. This is the bible for how to think about any organization, even in a 1-person shop. The basic premise is to imagine your business/clinic as a prototype model for thousands more (even if you never plan to build a thousand more). The reason? This will force you to simplify things so aggressively that your business/clinic will start to run well almost regardless of who you plug into those spots. People will need less and less training and expertise to run your ever simpler clinic as you trim waste and make things better. This is a vital concept for military leaders when we don't know who will come and go. 

5. Principles - Ray Dalio

Another modern classic. This will be a book that will go down in history as one of the most dense and actionable books ever written. I can't say enough about it. It's a big book, but it gives so many unbelievable mental models to think about your life and business/clinic. I wanted to dip the whole thing in highlighter. My favorite concept? Imagine yourself as 2 people (because you ARE 2 people -- reptilian brain and neocortex). Most people run life on autopilot (reptilian brain) without stepping back and imagining themselves from the outside. 

If you've ever played a video game, this concept comes easily. You are the person playing the game and you are the character participating. Most don't realize this and just behave like the character, reacting to everything in life, without stepping back and making intentional choices. It's very akin to the concept of working "on" the business and not just "in" the business, as laid out in Michael Gerber's The E-Myth Revisited

6. The Life Changing Magic of Tidying Up - Marie Kondo

Nope, not a joke. This book was written to help people organize their homes, but I can tell you, it is much more than that. This book helps you re-think about how you see "stuff" in general. This is an essential read for those wanting to organize anything in their life, and I'm dead serious. This will change your relationship with "things" forever, and by extension, dental supplies. You'll be much more decisive at ridding waste from your life, leaving room for the things that really matter. What could be more critical when trying to organize a dental clinic? Trust me on this one.

7. The Checklist Manifesto - Atul Gawande

Ugh, not another checklist. Ok, look. I hate being told what to do with those silly things, too. But dammit, they work. I love it when a patient can get a consistent experience and ultimately, checklists are the best way to focus new hires, establish consistent protocols, and enforce processes. Checklists save brain power, they put everyone on the same page, and they eliminate confusion. This book will make you smile every time you see a well designed checklist, and it will make you much better at making them yourself to systematize your clinic. I love sneaking checklists onto all sorts of things without people even realizing what it is. More on that in part 2/3.

8. Essentialism - Greg McKeown

This book is all kinds of awesome from every angle. The big takeaway here is to help your mind focus on what's really important. Too many of us treat our entire to-do list as an emergency and we end up freezing or just getting the wrong stuff done. It will help you think more about first-order problems instead of fixing the surface-level issue (you know, like the problems you "solve", only to watch them pop up again in a month?).

9. Switch - Chip and Dan Health

I love this book so much. It was one of the first books I read on the subject, and I've gone over it several times since then. It will help you think more deliberately about how changing the environment itself can help drive the behavior you want. It's not just about changing the people, which often doesn't work, but changing the way they work to eliminate ways they could get off course. This book has been pivotal in my work over the last few years. Another book I wish was a mandatory read for Air Force officers. Shape the path!

10. Ego is the Enemy - Ryan Holiday

You're not that special. Seriously. Once you can separate your ego from what you're trying to do or create, the sky is the limit. The harder you hold onto what people think of you, the lower opinion they will hold of you. Strip your ego away, be definitive, make the hard decisions, and own the results. Apologize when you screw up, be transparent, and don't skirt responsibility. Those with inflated egos are typically the kinds of people that don't build systems, because they don't trust other people to run them or they are too insecure about what other people will think if it fails. Get over yourself ;)


Bonus! The Power of Consistency - Weldon Long

This was the book that convinced me I had to read more books. It's the best. I'll leave it at that.

I have a lot more books, so if you want more recommendations, don't hesitate to email me (see the right side of my blog for my email address).

Tuesday, November 27, 2018

8 Year Recap Post, FAQ, and My Future

This is an ambitious post. My goal is to make this post a very concise summary of my experiences over the last 8 years and answer some of the most common questions I receive via email, as well as an update on my future plans.

Before dental school

Recruiters
If you have even the slightest inclination that you might want to pursue the Air Force HPSP (Health Professions Scholarship Program) for dental school, contact a recruiter. There is a link on the right side of my blog, or you can find it HERE and select "Healthcare Student or Professional".

Unfortunately, the recruiting system gets a bad rap for being unresponsive and often unhelpful, so if you're having trouble getting in contact with a recruiter in your area, start looking outside your area and contact one of those instead. They can probably help you get in touch with your actual recruiter who isn't returning your calls and emails.

Application process
Everything flows through the recruiter. You need to be in decent shape, have excellent grades and DAT, and nail your interview.

For the interview, focus on all the generic questions (strengths, weaknesses, etc), but be prepared for additional questions like: Why do you want to be in the Air Force? Why do you think you would make a good Air Force officer? What leadership experience do you have?

You're an officer candidate, not just a potential Air Force dentist.

Choosing a school
Go to the school in the area with the cheapest cost of living! Your stipend does not change based on where you live, and you'll devour the stipend if you're living in Los Angeles vs living in Oklahoma. I spoke about this on the Choose FI podcast, episode 99R at minute 57:40.

During dental school

Money!
You get paid about $2,000/month during school, and the Air Force will pay all your other required bills directly. Some things (scrubs, loupes, books) will be on you to buy, and then you will submit some reimbursement paperwork to the Air Force. You should have some information of some contacts at AFIT that can help you out.

Military obligations
You don't have any! Yay!

After dental school/AEGD-1

COT
The timing of COT depends on your school summer schedule and when you commission, but most dentists go after dental school. You may find the COT Survival Guide helpful, but keep in mind that it was written in 2014. Also, check out the newest Air Force PT Test Score Charts to get an idea of where you'll land and start training for this test during dental school! Here's a good pushup and situp video to help you out, but remember, the official Air Force guidance on fitness is found here at A5.3 and A5.4.

AEGD-1
Unfortunately, my AEGD-1 experience was not all that great, but most students love their experience. Having said that, despite my misgivings about the training I received, the year itself was very formative for me personally and the experience was one that I count as one of the most pivotal in my life. I certainly must recommend the AEGD-1 for the sheer fact that it's going to be difficult to operate as an Air Force dentist without this advanced training, since the Air Force has their own system to "allow" you to do certain procedures (called "credentialing"). Even if you did a procedure in dental school, a residency may be required to do it in the Air Force (restoring implants, for example).

You are required to apply for, and accept, an AEGD-1 now. Not everyone will be accepted by the Air Force, but there's enough spots for most applicants. Plan on going.

As far as what base you get, you'll fill out a preference sheet just before your 4th year of dental school, but they could send you to any of the 12 or so AEGD bases. I don't really have any insight as to why they send people where they do.

Specializing
I get asked this question a lot, and it's a bit of a moving target. Some specialties do allow you to apply right out of dental school, while others want you to have a few years of experience (or an AEGD-1) under your belt first. Your AFIT contacts should have this information.

After residency/Being a dentist in the Air Force

Where will they send me?
Assuming you do an AEGD-1 like most Air Force dentists, you'll get a list of bases (in February-ish of your AEGD year) that need dentists and you'll get to rank them based on where you want to go. Unfortunately, while you do get a say, you're not guaranteed a top choice. I got my 16th choice, but it ended up being the best thing for me and my career.

I got to go to a small and remote base that was in dire need of organization and streamlining, as we were updating and planning for the arrival of a new F-35 squadron in the coming years. Previous officers hadn't systematized the clinic functions, but instead just relied on the people to run the place. When those people left, so did their ideas and processes, and the clinic was constantly starting over on processes when people would leave! I stepped into some roles that most young Captains don't get to experience, and got to hone my organizational and systematizing skills that would ultimately prove very valuable for my life and career.

What's a normal day like?
It depends on what base you go to, but a fresh Captain out of residency will usually be doing dentistry about 80% of the week. The rest of the time is set aside for training, PT time, or lunch. Expect to do a lot of restorative, with some single unit crowns sprinkled in as the mission permits and requires, and exams. If you did an AEGD and have the training, you'll probably be doing some IV sedation and restoring implants as well! Elective procedures (anterior crowns, veneers) will depend a lot on what the mission of your base is, and how well staffed the clinic is to suit your desires. I did almost no esthetic work at my first assignment, but a dentist at my new base is doing lots of anterior crowns and veneers because the mission is much less strenuous here.

What's the best part about being an Air Force dentist?
This depends on how you look at it. The normal answer is that you get to do dentistry without being pressured to produce a certain level of $, while having a nice slow pace to the day and getting lots of vacation time (as compared to a typical civilian corporate job). I think the "bad" things are actually good, and I detailed them a bit more in this post.

As far as vacation days go, you get 30 days per year that accumulate at a rate of 2.5 per month. It depends on the base's specific rules, but this 30 days usually does count the weekend.

If you leave on a Friday and come back Monday, that's 4 days you have to take off. Monday-Thursday would also be 4 days. Your "leave" days start and end in your local area. The definition of "local area" depends on your base's rules.

What's the worst part about being an Air Force dentist?
Again, this is going to be very personal, but I think the worst part is the slow pace and the lack of incentive to produce. However, there are lots of dentists that love this part of the job and would consider this a benefit, since they can take their time on their dental work and typically don't have to work any harder than they want to. You just need to know what Air Force dentistry is like and weigh your personality against it.

(If you didn't notice, I cheated here by using the same answer -- no pressure to produce -- for best and worst part, which leads me to...)

How is Air Force dentistry difference than civilian/private practice?
*These are my opinions from having worked in 2 civilian practices during my time as an Air Force dentist*

-Quality of work - I believe the Air Force tends to have higher work quality than most civilian providers. We don't have time pressures or too many cost pressures, so we typically get to spend as much time as we need to get things done the right way. Also, most of our dentists are a few years removed from a 1 year AEGD, which lends to even higher quality knowledge and care.

-Patient experience - I'll give the edge to private practice. I think most Air Force bases do not put enough emphasis on customer service, and our outdated charting system results in far too many records errors. However, there's a host of different ways this is managed on the civilian side, but at least on the civilian side, a dissatisfied patient can choose to take their business elsewhere. This is where the Air Force slips behind: our patients don't have options so we aren't incentivized to give them a good experience and we too frequently miss the mark.

-Clinic organizational structure - Unbelievably, I give the edge to private practice here, and it's not even close. One of the most surprising things to me about Air Force dentistry is how disorganized the organizational and accountability structure is at the clinic level. There's usually some holes in accountability and organization at some level that lets a litany of small problems leak through constantly. There's very little focus on creating good systems. Instead, most clinics rely on strong-willed individuals to run large portions of the clinic that end up suffering mightily when they depart for a new base. It seems there's no real training on "systems thinking" that would alleviate so much of the constant stress and little mistakes that occur daily in military dentistry. Everything I've learned about how to lead people, implement systems, and build/design a clinic has come almost exclusively from books I've chosen to read on my own. The military doesn't teach you this.

The biggest problem here is that, contrary to popular belief, there's just no incentive to be organized in the military because our patients are walking through the door and our appointment books are filled no matter what we do. Most are content to do "enough" and never really get to the point of optimizing and organizing things so they actually run as smoothly as possible. Things run satisfactorily, and that's all that matters to most.

For example, both bases I've been at didn't even have a consistent system to ensure the same items were reordered properly each time something ran out! There aren't even consistent locations for some items to be stored, so if they're out, it's impossible to know what was there without consulting someone who had the room memorized. (This is one area I've worked on at both of my bases to eliminate waste and confusion. It's usually just as simple as placing the order number and item name on standard containers and ensuring that 100% of items coming into the clinic have a permanent location, that everyone agrees on 1 method for altering the Logistics person that an item is low, and items don't just get tossed on a shelf or into a room.) If a certain person out for the week, good luck.

Often, an item would run out and there would be no accountability until the clinic was in an "emergency shortage" and had to rush order the item to the clinic. Fortunately, we have all the time in the world to do dentistry so typically these errors just result in rescheduling the patient or doing some less efficient procedure to get the job done. The minimal consequences of being disorganized tend to perpetuate the "good enough" mindset.

*Caveat: Most military clinics are far larger than civilian clinics, and the disorganization is far more obvious the bigger you get. Small civilian clinics can often survive (and typically do) just on the personality of the lead dentist, with little regard for attempting to imagine the business as a prototype model for a franchise (a la "The E-Myth"), but this fails in a military setting because there's always more than 1 dentist. Large civilian clinics that are poorly organized simply can't maintain their business structure and end up closing or restructuring. Large military clinics, on the other hand, stay open no matter what. In my experience, the larger the civilian clinic (if it's been open for a few years), the more organized it is vs a smaller 1-doctor civilian clinic.

-Employees - This is a touchy subject, so I'll tread lightly. I'm calling this one a tie. Here's why.

In the military, we sometimes get people that just flat out don't want to be in the dental field. Some have personalities and skillsets that are more well suited for some non-medical field. These kinds of people probably wouldn't last long in private dentistry (but to be fair, they would have never wanted to work there in the first place!). But, in the civilian world, you have an outrageous 60% (or more) of dentists that will be subject to embezzlement at some point in their career. That sucks! Civilian employees are no more saints than the military employees that don't care about their job but at least the military ones aren't stealing money from you.

Here's a huge positive with the military side: sometimes you get outstanding coworkers that have big dreams and aspirations and they understand that their performance in whatever job they have is an important stepping stone to the life they want. These are true gems and a total win for the military. Many civilians aren't thinking about the next thing, but in the military, some are constantly focused on learning and growing and getting to the next step, and it makes them valuable assets to your clinic.

In the end, people are people, including dentists. If you don't want to worry about hiring and firing, but also can't cultivate the team you want, the military is the way to go. If you're able to have those hard conversations, listen to your employees, facilitate their personal growth, and have studied and practice leadership and management, private practice is the way to go because you can create the office culture you want with the people you hire vs using the people you're given that may not want to be there. It's up to YOU as the dentist (and the officer) to create the culture you want and use the strong ones as your pillars while you build a new culture (military) or team (civilian).


Are you going to stay in the military? Why/why not?

I'm not staying in. I have a lot of personal reasons for this, but here are the top 3:

1. I believe that my experiences and skills can better serve humanity in a civilian setting

The Air Force is great, but it has its limitations. I can't run a clinic how I want to, I can't hire and fire, and I can't do the dentistry I want to do. Promotions happen in a stepwise manner, and your leadership skills don't really have any bearing on how quickly you can get into a command position. It has to do with your rank, which has to do with your time in service. I'm not a huge fan of the "wait and get promoted" style that the military uses to choose their leaders. Even if I could get into a command position, I don't get to choose who works at the clinic, and that can be a big hindrance to the development and progression of a clinical mission.

At the end of the day, I have a strong will and lots of leadership experience that is just going to take me far too long to manifest in the military setting. The limitations of the military also come with a lot of safety nets that suit many dentists very well, but not me. If they would make me commander of a clinic and double my pay, I'd think about it ;)

2. More time freedom

Notice how I did not say "more money". That's not a typo. I don't necessarily want more money, but what I want is more choices.

One "benefit" of the military is getting 30 days paid vacation every year plus a lot of federal holidays. But you know what? I still have to come to work 5 days per week, do a lot of non-dental stuff, and generally spend a lot of time doing dental work at a slow pace that I could accomplish in half the time. Lots of dentists in the military do less dentistry than me (and many do more), but we all still have the same schedule.

I could walk out right now and work 3 days a week and easily make the same amount of money. Or, I could work 5 days/week and make 2x as much as I'm making now. So what's the big deal about all these "days off" in the military? It's a logical fallacy in my opinion.

Which one is better -- making more money or working less? It's personal. It's about having the options.

Right now, my plan is to leave, buy a practice, implement my vision and systems, maximize productivity and systematize an outstanding patient experience using new technology and beautiful office esthetics, serve my community well, and have the freedom to work far less than I do right now.

Time is the currency of life. Don't let someone in the military use the "days off" argument as a way to convince you that you have more time freedom as a military dentist, because it's not true. Your skills have an extremely high value in the civilian world that, when leveraged properly, is far more valuable than what the military can offer you.

It takes more work to be a leader in the civilian sector than the military sector, but it's worth it. Read some leadership books, work on your management and leadership skills, and build a practice that lets you build a life of your choosing and take off half the year if you want to. We can't get our time back.

3. Self-actualization

I've read about 100 books in the last 2 years. I firmly believe that knowledge without action is worthless, so I've put a lot of action behind what I've learned. I've completely changed my diet, my workout routine, my morning routine, my habits, my beliefs about myself, and the way I handle stress (among many other things). I've also come to the realization that the life I envision for myself is not possible in the military.

Despite my emphatic shouts of "you must do the military for dental school", I firmly believe that a 3-4 year commitment, when utilized properly, is plenty of time to wrap your head around what it is you want for your life, your family, and your legacy on this planet.

This is getting a bit philosophical, but I mean it wholeheartedly. I have big plans and visions for my life, and I personally feel I would be doing a disservice to myself and those around me if I stayed in the military at this point. What I want for my life can't be accomplished in a military setting, and I feel it's time to break free and start to build that new life.

I must admit, when I graduated from my AEGD-1 residency, I was lost. I hadn't read more than a couple books that year, I was not confident in my dental or leadership skills, I had failed part of a PT test (and had it wiped from my record on a technicality), and I was generally confused about my future and what I had to offer.

But, over the course of the last 2-3 years, I started following and listening to leaders from all walks of life and came across a common theme: leaders are readers. So I started reading again.

It became an obsession that has continued to this day. I don't recognize the lost, confused, and complacent version of myself from 2014 and 2015. I'm a new person and I have books to thank for it. Those that know me from back then would be shocked at this statement, because I've always been driven, but I had lost my personal identity on what, exactly, I was driving towards.

I can't unread what I've read, or unthink the thoughts these authors have given me. I have a new confidence in my life and in my future, and I'm excited for the next step of my journey.

It is with no bitterness or resentment that I will wave goodbye to the Air Force, but instead, give it a warm farewell for a phase of life that broke me down, reshaped me, and sent me on my way with the confidence to design a life well lived.


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As always, feel free to email me with any questions!

Friday, March 9, 2018

Books! (Thoughts and Opinions)

I love to read.

And by "love to read" I mean "I'm pretty introverted but mentally restless and books are kinda therapy, too." But it didn't start that way.

I was never an avid read growing up. I was like most kids: read the Cliff Notes before a test, ask a friend what a book was about, and occasionally read one or two during a school year.

In college, things changed (sort of). I read a LOT more, but by necessity. I rarely read a book I chose, but at least I was going to classes I chose, so I was sort of reading what I wanted to read by proxy.

In dental school... ugh. No way. Too much to do. I don't think I read a book that I chose for the first two years. Then, something changed.

I got into clinic more, and my schedule opened up. Then, I realized I was really bad at some stuff and decided (with little formal education left on the horizon) to start using books to fill the gap. Excellent! I started with recommendations from faculty and lecturers at my dental school and books I already owned.

It was mostly finance stuff. I began with some of the classics like "Total Money Makeover (Ramsey)" and "The Millionaire Next Door (Stanley)". Then I heard about "How to Win Friends and Influence People (Carnegie)".

Next, I picked up a book for myself, also by Carnegie, called "How to Influence People by Public Speaking". Why? Well, I was class president and I was going to have to give a speech at our graduation dinner in May 2014, so I started reading that book in August 2013 and prepared my speech for the next 8 months with that book as a guide. Really. And it helped; a lot. I was hooked.

So it started as a blanket recommendation from many people: 1) Books are important 2) Here are some to try

And it evolved into: 1) Wow, they were right and these books are helping 2) I should pick books to fill my weak spots

And a book worm was born.

I read about 10 books in 2013 and 10 more in 2014, then about 5 in 2015 (my AEGD year when I was super stressed), and 15 in 2016.

2017 was a big year for me: 40.

***Below is my personal philosophy on reading books***

General Principles:
-Pick books that fill your weak spots; duh :)
-Don't just pick books because you already agree with the author about other things (and don't discount authors you disagree with!)
-It's ok to disagree with some things in the book and find value in other things
-If a book is not interesting or helpful, it's ok to stop reading it
-It's ok to read multiple books at the same time (ie: don't feel like you have to finish one to start another one)

*Print Books:
-The best for non-fiction (can be easily referenced)

*Audiobooks:
-The best if you lack time to read (ie: your commute is crazy long) and books that don't require detailed notes or reference

*Combo Print/Audio:
-This is AMAZING and the recommended method (though I've just started trying it)
-The audio acts as a pacer for your reading and allows you to read slightly faster, while the print text is valuable as a way to highlight and have later as a reference
-Combining audio and print does two things: 1) decreases distractions 2) enhances what you actually remember
-Cons: You essentially have to buy the book twice. Boo.

*Digital Books:
-Meh, not for me, but some people love it... give it a shot and see if it works for you!

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///Book Reading Timeline///
-If you don't know what to read, here's my best suggestion of types of books to start with
-Basically, you are starting within, and moving outward starting with your brain and then with your "soul" (as I'll refer to it).
-No strictly religious or fiction books are included here but add them as you see fit :)
-I recommend reading at least 1 book in category 1-5, but then jump into any books that you absolutely need right away for your personal situation. If there aren't any, follow on with 6-10.


1) Books about the human brain and how we think
-Suggestions: Brain Rules
-Goal: Understand how your brain works

1) Books about how to think... about thinking
-Suggestions: Moonwalking with Einstein, The Wisest One in the Room
-Goal: Increase self-awareness

3) Books about interacting with other people
-Suggestions: Captivate, How to Win Friends and Influence People, The Charisma Myth
-Goal: Increase awareness of others and how to interact with them

4) Books about the individual "soul" and meaning (philosophy)
-Suggestions: You Can Be Happy No Matter What, Meditations, Ego is the Enemy
-Goal: Understand who you are and clarifying your values

5) Books about the collective "soul" of humanity
-Suggestions: Man's Search for Meaning, The Selfish Gene (controversial addition, but I think it's a very valuable read in this section)
-Goal: Understand your place in the fabric of humanity

6) Books about general achievement in society and leading people [most non-fiction "self-help" fall into this category and many from category 1-5 will cross over into this area]
-Suggestions: Extreme Ownership, It's Your Ship, Deep Work, Grit, 10X, The Power of Consistency, Essentialism
-Goal: Practical methods and mental models for increasing your efficiency and productivity in all areas of your life 

7) Books about personal finance
-Suggestions: Total Money Makeover, The Investment Answer
-Goal: We don't get this education in school, and we suck at it!

8) Books about health and wellness
-Suggestions: (Touchy subject, lots of misleading stuff out there) - Start with "Nutrition for Dummies" and go from there (seriously!)
-Goal: Again, we don't get this education in school, and we're fat :)

9) Books about the general principles of what you are trying to master (for many, this will be "business" type books regardless of your job)
-Suggestions (assuming "business"): E-myth, Good to Great, The Goal
-Goal: Precursor to step 10, because you need to get the big principles of how the pieces fit together and how to properly run a business (even if you're an employee) before looking at the pieces

10) Books about the specific principles of your industry (dental practice management, for my example)
-Suggestions: Uncomplicate Business (Farran), etc...
-Goal: Get better at your job/career

Bonus: Add any fiction books, books you think are interesting (history, cooking, whatever!), or books you need in your life after you've done 1 book in category 1-6

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Final Thoughts:
-The suggestions are just that, suggestions. There are infinitely more examples.
-This order tries to build you from the inside out, starting with the fundamental piece of human learning (your brain), then moving to other people's brain, then working on the fabric of who you are, and then who "we" are as humanity. Then, we look at specific principles for building the life you want, 2 categories chronically lacking in society that will greatly improve your life (finance and nutrition), and then we look at how we can learn about the skills required for our careers in a general sense, and then build off of those to specifics about our career.
-After you pass a category, don't forget to keep reading about that category to strengthen your understanding!
-Email me if you want more recommendations!

Sunday, September 3, 2017

3 Benefits of Being a Military Dentist You've Never Heard Before (Companion Post to Dentistry Uncensored Interview)

[A couple of days ago, I was fortunate enough to record an episode of Dentistry Uncensored with Howard Farran (#888), a popular podcast where Howard interviews all sorts of interesting people from the wide world of dentistry (and beyond!). My interview should be up in about two months. Be sure to check it out!]

Coming into my decision to pursue dentistry with the Air Force, I had heard all the typical lines about why I should (or shouldn't) do the HPSP to pay for dental school.  I made the decision to join the Air Force prior to even starting dental school, so basically I had to hope that the benefits outweighed the risks like I imagined.

This post explores three themes from the book Uncomplicate Business, by Howard Farran. He mentions peopletime, and money as three pivotal factors in controlling your destiny as a dentist.  Don't miss how much you can learn about these 3 things while serving in the military! They are often forgotten points of learning by new and seasoned Air Force dentists alike.


These three benefits of being a military dentist are:


1. Not Enough People

If you have any desire to leave the Air Force after your commitment is over, this one point is huge.  I've heard Air Force dentists complain extensively about the difficulty in managing and dealing with co-workers, many of whom either did not want to be in dentistry at all or did not want to be stationed where they are stationed.  They blow this off as one of the downsides of being in the military.  WRONG!  This is, in my mind, one of the overwhelming benefits!

When in your career would you be able to work to motivate and collaborate with a group of people from all areas of life, from all over the country, who may or may not even want to be doing what they're doing?  Working through this problem, rather than blowing it off, allows you to hone your leadership and people management skills in ways that your civilian dentist counterparts will likely never experience.

The other factor is that you cannot simply re-hire to fill vacancies. Staffing decisions are made at a higher level than your local clinic level, so clinics are frequently understaffed for all the needed positions.  The biggest area I see this is in how many dental assistants there are.  In a typical private practice, you usually have more dental assistants than dentists.  In the Air Force, it's typically a 1 to 1 ratio, meaning there are several 10-15 min breaks during the day where the assistant is breaking down a room or setting up a room and you're in your office working on notes or other things.  Realizing you have the capacity to work 2 or 3 times as much as you are can be discouraging, but just use that opportunity to get treatment done quickly so you can have free time to do other things.


2. Not Enough Time

I ended the previous section talking about how much free time you have in a given day, so you're right to be skeptical for a moment.  The problem (or as I'll argue, the benefit) is that on a larger scale, your time is not under your control.

You should always be striving to do more, and time is our most valuable currency.  In the military, or any government job, the concept of working overtime isn't really feasible from a dentist's perspective.  Being in a non-commander role, it's not really up to me to rally the herd and stay open an extra hour each week, or shut down on a Friday and fly everyone to Anchorage for a teamwork seminar.

Time is always against you, but in the military, this is especially pronounced.  Like I said in the previous paragraph, your time flexibility on a scale from 0 to 10 is somewhere closer to that 0.  Having to squeeze 10 unexpected patients into an afternoon that was set aside for military training so that the base can send those people to Guam by next week, are the kinds of time constraint issues you run into.  You exist to keep the Air Force running smoothly.  Your time is the military's time.  And if you can figure out ways to creatively control your schedule to continue improving your skills in this environment, you'll see huge benefits when you step out and finally get to control your own time.

Fortunately on a day to day basis, you do have control over the lengths of procedures, just not on the actual work week or overall schedule itself.


3. Not Enough Money

Imagine you're out and about on a Saturday when suddenly the craving for hamburger hits.  You and your spouse drive to a nice place to have lunch and then come home.  Does this seem like a money-intensive process?  Probably not.  Why not?  It costs money to put fuel in your car, it costs money for the wear and tear on the car, you need to have purchased car insurance and have a license to drive the car, not to mention the cost of the meal when you arrive. Did you consider all that?

Ok, now imagine you're 16 years old again and you want to have lunch with some friends.  You don't own a car and you don't have gas money because you rely on your parents for an allowance and you spent it all on a video game last week.  So your friend (who is 17 and has a job) decides to help you out.  They come pick you up and buy your meal for you.  It's a little annoying but they don't mind.

Being in the military is like being 16 years old again.  You have almost no control over the amount of your "allowance" that comes in each month and you foot the bill for your own dental license and often for your own CE courses.  You hope the "allowance" comes into the clinic on time so you can buy what you need and if it doesn't, you're going to have to choose between gas and food.

This sounds a little extreme, but it does happen.  The government has situations where they can't promise money to a medical clinic or dental clinic, and so your clinic may be forced to operate on a drastically reduced budget.  So what's the benefit in that?

Learning how to operate a clinic for 5 months on a budget roughly 35% of its normal size when you're in charge of ordering supplies for the clinic, forces you into all kinds of new and uncharted territories.  Finding out which items are crucial to not only keep the clinic open, but to maximize the potential to meet the specific mission of your base, is no easy task.  Saying "no" when people ask if you can buy this or that, or completely reorganizing every treatment room to streamline your supplies so that absolutely nothing goes to waste, are two delicate but vital strategies.  Some day you'll leave the Air Force and be a grown up dentist, not reliant on the Air Force's "allowance" anymore.  But those important financial pivot points will already be part of your natural decision making process.  Lucky you!

Not having money obviously means not having what you want.  But often times the standardization of the clinic will trump your preferences.  The benefit here is flexibility.  You'll need to learn to work with other doctors (and even your assistants) to come up with supplies you can all agree on.  It may not be your favorite bonding agent, for example, but it's cheaper and more efficient and the expiration dates are 2 years out, so it fits well within your clinic's goals.

These are the type of weird supply decisions that have to be made when there are people moving in and out of your clinic every few months.  We are fortunate enough to have such a tight-nit group of doctors at Eielson that agreeing on standardized supplies is rarely a problem.  Again, knowing the clinic's main mission helps clarify and point us in the right direction.

Here are questions we have had to ask ourselves at Eielson when considering changes in supplies:

Should we focus on getting every doctor exactly what they want, or take into consideration that assistants will get confused if every treatment room is set up differently?

Do we buy burs for $0.98/each and put the sterilization burden on someone to package all of these burs for us, or do we order burs that come sterilized from the factory for $1.01/each?

If diamond burs are not consistently cleaned properly, or sometimes get dull without the next doctor knowing, is it worth it to re-process these or should we move to single-use diamonds?

The list goes on and on.  The supply game is a hard one to play, especially in light of the money game!  But learning how to make compromises and think of the clinic mission every time you make a supply decision will lead to huge benefits in how you eventually think about your own practice some day.



I hope this post was helpful.  My goal here was to pick out 3 topics (people, time, and money) that are most often cited as downsides to military dentistry and show you how, when looked at from a different angle, are actually 3 of the biggest benefits. As always, email me (see right side of blog) if you ever have any questions!



Monday, June 9, 2014

Cookies, Willpower and Life Systems (How to Do More and Not Hate It)

As some of my frequent readers will know, I was the president of my dental school class for 3 years before we recently graduated.  One of the ongoing jokes among my classmates was that I had more hours in the day than anyone else.  I was often the first one in, the last one out, and the guy working on stuff while everyone else was relaxing.  (Note: This did not give me the best GPA or make me the best student in my class, but I had a reputation for being highly productive.  Do not get those confused!)

Now don't misunderstand this as me bragging about myself or trying to put others down in any way, because it's not.  I view leadership as a service to others that I take very seriously, not as a hierarchy of importance, just a hierarchy of service.  But that's a topic for another day.

How is it that I had the ability to work so hard and long while seemingly getting things done that others hadn't yet started or make study guides (with the help of many wonderful classmates) and flashcards for test after test after test?

Let me preface this by saying that some people are simply high energy while others are not.  I consider myself a high energy person but I think that comes from playing to my strengths and who doesn't like doing something they're good at?  I'm not, however, an extrovert that always has to be the center of attention and accomplish things to boost my ego, quite the opposite.

This post is about something else, something we commonly call "willpower".

Willpower is the ability to muster up the energy to do something that we otherwise might be inclined to put off until later, put off forever, or substitute something simple and more fun in its place.  It takes great willpower to workout every day.  It takes willpower to eat healthy.  It takes willpower to save money. Why?  Because there are a thousand other simpler and more intriguing options at our disposal.

Instead of working out we could:
Sleep in
Get to work a little early
Not go out in the dark cold morning

Instead of eating healthy we could:
Have some more chocolate (yum)
Eat the rest of the steak right now even though we're full
Go out to eat with our friends

Instead of saving money we could:
Get that new MacBook Air
Buy the TV that's just a little bigger than the one we wanted
Take a vacation now

What if you could hijack your own willpower and change your patterns?  What if you could say "no" to good now so you could say "yes" to great later?

The following is a synopsis of a study I've read about countless times that changed my life.  It taught me one of the most valuable lessons in my life: willpower is like a battery, it can and will eventually run out and must be recharged! (Read: Ego depletion). We can circumvent this by setting up systems in our life that don't force us to use willpower (or use far less than normal) so that we still have willpower for later.  Here's the study, in summary:

2 groups of students are taken to a lab and seated at different desks in the same room.  1 group is given a bowl of cookies while the other a bowl of radishes.  After each group is allowed to eat from their bowl, both groups are given a puzzle to complete.  The group that ate the cookies worked on the puzzle for an average of 20 minutes longer than the students over at the table with the radishes! (Side now: the puzzle had no solution).

What does this mean?  Essentially, it takes almost no willpower to resist cookies so these students had plenty of willpower saved up to work on the puzzle.  Eating a radish is no fun and takes much more willpower and thus these students gave up easily on the puzzle since they had used all their willpower to eat the radish (and resist the cookies).

Link to full study description: https://www.apa.org/monitor/2012/01/self-control.aspx

There are some more details to the study that you can research yourself but I won't get into those today.  Hopefully you get the take away and that is that willpower is a limited resource!

So what can you do about this?

In my life I've set up systems around me that allow me to use as little willpower as possible on the daily mundane tasks so that I have more willpower for later.  Here are some things I do that help me waste less willpower:

-Leave my keys, phone, and wallet in the same spot every day (no willpower spent thinking and searching)

-Set out my workout clothes each day (when I wake up I just have to walk in, put on my clothes, and leave)

-Do a budget at the beginning of every month (I don't make daily decisions about finances)

-I keep my computer very well organized (no willpower wasted searching for lost items)

-I have a separate to-do list of things that need to be done later, that I cannot do today, in a separate list with an alarm set for the date and time I can actually do that thing (no willpower thinking about things I can't do anything about) [example: I have a form I've completed that I can't submit until July 1.  So set an alarm for July 1 and forget about it and don't put it on your normal to-do list!]

-I cook chicken once a week and put it in a container so I never have to settle for junk food when chicken is ready-to-eat in my refrigerator

-Sunday is a pretty relaxed day, so this is when I plan ahead on my week and double check that my calendar is right and that I have all the food I need for the week (during the week, no willpower wasted thinking about all the stuff I have coming up or if I'm going to run out of something mid-week)

This kind of thinking, what I like to call the "Life Systems" approach, allows your free time to be much more productive than ever before.  You haven't wasted your willpower looking for keys, stressing about how much is in your checking account, forcing yourself to dig out your workout clothes from 3 different drawers, so you have plenty of willpower left to tackle all sorts of other things in your day that do demand your attention.  These tiny tasks that drain us little by little can be the difference between getting something done at the end of the day.  I enjoy coming up with ways to automate those things in my life that are necessary but not that fun to do so that I don't waste my willpower (and time) on them.

I hope this post has helped you get an insight into my productivity and allows you to search your own life for ways you are accidentally sucking away all your willpower and wondering how hyper-productive people are able to get so much stuff done. If you'd like to read more about this idea, and other concepts that have helped me be more productive, here are some books I highly recommend:

How to Fail at Almost Anything and Still Win Big - Scott Adams
The Power of Habit - Charles Duhigg
An Astronaut's Guide to Life on Earth - Chris Hadfield

Another secret to willpower is that we will always tend to default to things we know we can do!  It's easier to get things done when we know what we're doing and adding skills to your life opens up new doors.  Setting up systems gives you time to focus your willpower to learn and grow to become better at whatever you desire.  Webucator, an online eduction company that recently reached out to me as a part of their "Most Marketable Skills" project in the Webucator Asks Project, offers many self-paced courses online including Microsoft training courses (Word 2013 course is FREE for a limited time!), as well as many others, to help you expand your knowledge and succeed in today's world.

Hope this was informative and as always, feel free to email me with any questions you might have!